Case Study – Outsourced Support

Based in Leeds, award winning commercial vehicle contract hire and fleet management provider CVL manages a fleet in excess of 12,000 vehicles, many supplied to leading companies. Enjoying a reputation for delivering a truly managed service to their clients, their reputation is synonymous with reliability and expertise.

Nybble have provided CVL with supporting IT infrastructure and software development for over 15 years, contributing massively to their growth and customer acquisition. Our IT solution actively ensures CVL delivers on systems promised to clients; from business intelligence, SQL/DOT NET development to customer login portals. Nybble provide the technology tools to effectively run their business and infrastructure in the high-pressure environment of a 24/7 operation. In 2015 CVL acquired the fleet management business for CEVA Logistics and were now faced with the complications that arise with such a huge transference of information and data.

Our Solution

A sustained effort was involved in ensuring a smooth transition. Nybble managed the transfer of vehicle interfaces, developed bespoke software and managed the complexity of combining two such successful businesses with secure data crossover. We provided consultancy, infrastructure changes and implemented of unique solutions.

With one of the fastest response rates in the industry, a dedicated help desk and highly motivated engineers we have successfully reduced business downtime due to vigilant remote monitoring and efficient problem solving. Working alongside leading names in the industry, we supplied exceptional hardware and bespoke software from our in-house software development team.

Nybble continues to proactively monitor the IT requirements of CVL and arms them with third line support for major issues, oversees new hardware and software and provides 24/7 services as required with both remote and onsite support. CEVA was a key project for CVL, Nybble ensured deadlines and high expectations were met. The project was a major success for all concerned.

“We are proud of CVL’s achievements over the years and equally proud of our ability to give them the best service we can in all areas of the business.”

Ram Gupta – Nybble.co.uk LTD

Testimonials

“It became necessary for us to seek the assistance of the Nybble software development team and this alliance has lasted for a long period of time. As an experienced IT professional, I have worked with many developers over the years and can honestly say, working with Nybble has been a very pleasant experience. The team is one of the most obliging, intelligent and skilful I have had the pleasure to work with. We have collaborated on some very large projects and their service has been consistently superb. Bottom line – deadlines are kept and budgets met.”

Geoff Swaby – IT Manager – Contract Vehicles Ltd

“Having worked closely with the Nybble team over many years, I find their I.T. support excellent. They are knowledgeable and personable and nothingis too much trouble for them. They have saved us from several very difficult situations, always going the extra mile to deliver unparalleled servicearound the clock. When you contact support, there is an immediate in-person response when you need it. In business, trust is everything, I trust the team at Nybble and would recommend them as a trusted I.T. partner.”

Geoff Swaby – IT Manager – Contract Vehicles Ltd

 

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