Outsourced Managed IT Services
The explosion of information technology has brought immense change. Data is available like never before, storing and retrieving information easy and efficient. Software applications appear daily, managing all areas of business and customer relationships. A diverse array of devices and programming has brought with it a new wave of consultants, bombarding inboxes to offer training. Hardware is faster, more advanced and rapidly marching towards artificial intelligence. Digital security is essential as is data storage and back-up solutions for disaster recovery.
So how do you as a business keep up? Can your IT personnel cope, are they trained up to the minute, do they have links with key manufacturers and the latest legislation? Are they providing a good return on the investment you are making? This question, amongst others, has prompted many CEO’s to outsource their IT support & services in order to navigate this digital maze.
Typical concerns about outsourced IT services
Entrusting your precious, confidential business information to a third party is not a decision to be made without serious consideration. Apprehension is perfectly justified when handing data over to a third party. Data control is complex and highly regulated; handled incorrectly it can have far-reaching, harmful repercussions for your business.
You may have relied on an individual or team for a number of years to manage your technology. Unless you commit funds to training and infrastructure, you are likely to be at a disadvantage compared with competitors who outsource. At some point you are likely to come across issues beyond the capability of your in-house team. Small to medium businesses may not have the funds to invest and technology may not be a priority at the early stages of growth.
Being locked into an agreement and unhappy with the quality of service is a risk many small businesses are not prepared to take.
So outsourcing has to be a considered process and steps taken to ensure your choice is successful. Here at Nybble we sat down and decided our top 5 benefits of outsourcing your IT management. Hopefully it will give you a much clearer picture and help you to decide if outsourcing is for you.
5 Reasons to Outsource your IT Services
1.Boost Bottom Line
How, you may ask? If I’m paying you to look after my IT, then it will cost me more right?
Just imagine that you are paying an employee £30K a year or more to manage your IT services onsite. It’s difficult for him to attend regular training because he has to be on the premises. His proposals for solutions are based on individual knowledge of manufacturers and service providers. He may not be able to negotiate good financial deals or sources. If your company was victim of DDOS attack does he have the latest information on cyber security and how to handle it? If you have a small business, you may not be able to afford a specialist and so suffer downtime as staff try to fix problems they have not encountered before.
With Nybble, if we fully manage your IT services, we are available 24/7 and a phone call away. We take away the need to invest in training, essential in the constantly evolving world of IT and provide peace of mind that should disaster happen you are likely to be back up and running with minimal downtime. You are also far more likely to be totally compliant with regulations.
Another advantage is better time efficiency and higher productivity. You will have the ability to control how your systems are used and have misuse reported in an unbiased way. Nybble have solutions that can help you see from a centrally controlled dashboard all traffic on your networks and highlight issues.
With access to the latest applications, reduced support costs and higher productivity, you will have a predictable budget with which to grow your business. You will be able to invest capital funds on areas directly related to products, customers and services all the while having access to the extensive knowledge base of specialists.
2.All or nothing? Not with the right partner
You may have put considerable investment into your IT Manager’s skill set helping him to become an asset. The risk of having a highly qualified expert is that he will be in demand elsewhere too and the salary may be more attractive. Now consider that by outsourcing you are paying a set cost, agreed at the onset, for a full team of experts to look after every aspect of your IT services, getting you the best deal on hardware and using cutting edge technology to protect your assets
You may have grown your business with the same person looking after your IT requirements since inception. They may be well trained, efficient and loyal. Chances are the business is now thriving and ready for rapid expansion; this is where you can partner with an IT Solutions company merely for them to enhance what you already have. Nybble provide this layer of expertise to many clients who have their own effective in-house IT teams. We cover periods of sickness, holidays and whenever a situation arises that requires a higher level of skill or knowledge.
The focus of an in-house employee is to ensure the smooth running of systems and services. By having a third party involved you are sharing the responsibility for your infrastructure as your partner has a vested interest in keeping the business running smoothly and is guaranteed to have great relationships with leading and reliable vendors. Having a backup for trouble shooting when needed just makes sense, especially if you are only paying for what you need when you need it.
3.What you need when you need it
IT requirements fluctuate. Your particular need may not justify a full time salaried employee but you may be dependent on systems to run your business. Paying for emergency help when things go severely wrong is very expensive and that does not take into account downtime losses.
With the right service level agreement, help is available as and when needed. You also have the peace of mind knowing your systems are being monitored and many problems are being fixed without you even being aware there is an issue.
Specialist solution providers require a high level of skills and experience; they are also compliant with all the latest regulations. They have the knowledge to deal with the complexities of virtualization, data backup, cyber security and disaster recovery planning to ensure your business is efficient and protected. So instead of having the headache of recruitment, where someone could take advantage if you are not technically minded, you have an entire team of experts for less than the price of one. Leaving you free to focus on the most important aspect of your business – keeping your customers happy and bringing in new clients.
Most IT solution providers work closely with business partners. At Nybble we are accredited SAGE business partners, Lenovo business partners and Partners with many, many leading suppliers. We are approved Microsoft resellers and provide licensing to organisations such as schools. We also have strong relationships with leading forces in the cyber security world, data storage, data solutions, disaster recovery and back-up providers and supply numerous joint solutions to our varied clients. There is literally no area of IT services or solutions that we do not cover and we work alongside the best in the industry.
5.Peace of Mind
You can completely focus on core issues and forget about your technical systems. Issues will be remotely monitored and in most cases fixed before they cause any real problems. Help is a telephone call away. An engineer can be on site as fast as travel time allows. If using Nybble to look after your systems, you will be on a first name basis with the team in no time because we are experienced, down to earth and friendly. No question is a silly question; no problem is too small. We would much prefer you feel confident to ring and ask so that you enjoy using technology as much as we do.
One of our main goals is to make the use of IT accessible to all. If that means talking someone through a task a couple of times till they ‘get it’, that’s fine with us. We understand that in order for someone to feel comfortable they need to understand and we won’t blind you with technical jargon.
All you need
So there you have it, our reasons for outsourcing and helping you grow, boost your bottom line and have happy, confident end users who know, if they hit an issue, they have someone to call.
In fact, why don’t YOU call us right now? 01254 673 806
Keep an eye out for our free downloadable White Papers coming soon detailing each aspect of our IT solutions.
Posted by Jill Wells 15/07/16
Photo credit: By Geralt on Pixabay
For a wealth of fantastic images see: https://pixabay.com/
Continuing our articles on disaster recovery, data storage and managed Data Backup services, we are fully supportive of World Backup Day 2016.
Whether you are an individual or a business owner, you store far more information digitally than you realise. For some, that realisation only sinks in when that information is lost due to system failure. Out of curiosity, I googled prices for data recovery, carried out within 48 hours, for hard drive failure; what I found was verification for prevention all the way. For business owners who fail to maintain a regular back up plan, the loss of data could lead to a horrific problem and not only financially. Systems fail, hard drives fail and horror of horrors – servers stop working. You simply must not ignore Data Backup; it needs to be a task as natural as putting on your seatbelt.
At Nybble we provide full solutions for your IT requirements. We also provide Data Hosting Services. Using our data hosting exchange solution provides these key features and benefits:
We have some very large companies under our wing and we protect their data and have backup plans in place should something awful happen. All it takes is for one server to go down and a whole section of your business could be unable to function. We have one of the fastest response times in the industry, we don’t tell you it could take up to 4 hours to hear from us, we are accessible 24/7 and our clients appreciate our northern warmth and our plain speak – we don’t make promises we can’t keep. So if you want your IT services managed, made secure, backed up and robust, call us or email us and we will tailor to your requirement.
If you read statistics online and I urge you to read my post on disaster recovery about this topic: http://www.nybble.co.uk/2016/01/disaster-recovery-a-necessity-in-the-digital-age/ it’s a well quoted statistic that a business hit by floods or disaster is allegedly likely to close within 6 months; one of our clients WAS hit by floods and despite doing everything possible to protect against this issue, found his server underwater. Nybble technicians had a new server cabinet installed and 98% of data recovered within 2 hours, everything recovered essential to his business. Call us we can help you.
When was the last time you backed up your information? How would you feel if you lost that fantastic accrued library of mp3’s, that special photo of a loved one you never got around to printing, all your tax records or the software programs you have long ago lost the discs and licenses for? As a business user, do you have a backup of your client list? Is your sensitive information safe and have you got a plan in place should the worst happen, ideally involving backup copies of everything, stored away from your business location?
With reports of another nasty ransomware (malicious code that freezes everything and demands a ransom to unlock) doing the rounds and affecting some major companies worldwide, backup should not be a consideration – it should be a necessity. We will tailor a solution to what you need and what you can afford, call us now and see how we can help.
Posted by Jill Wells 30/03/2016
Further reading: Forbes business article http://www.forbes.com/sites/sungardas/2013/10/31/three-reasons-data-backup-is-different-from-disaster-recovery/#51cfb477b767
Photo credit: http://www.lifeofpix.com/ by Leeroy
As we usher in 2016, I would like to wish all our friends and clients the very best for the coming year from the Nybble Team. What an exciting and inspiring year ahead with the introduction of new technology and the unstoppable march of progress. We are working hard to make sure we are right up there with the leaders in the field, bringing you the cream of what is available, at the right price.
We are now able to offer SAGE Online, Document Management and total workplace and Cloud security thanks to our new partnerships, our Engineers have continued to evolve and train so that you have the peace of mind you are in safe hands. Best of all, thanks to having the best suppliers in the industry working alongside us, we can really help you transform your IT environment without blowing your budget. Our bespoke software has been well received in the Motor Industry, enhancing and progressing beyond Kerridge and feedback has been superb. We really do make a difference so give us a call and see what we can do for your business.
So, the opportunities are endless, the limits self-imposed. What are you going to do to make this the year that your personal goals and achievements soar and become fulfilled?
During the recent floods, we faced a difficult situation where a client woke up to the company server submerged underwater – thankfully, they trusted us to handle their IT and we had them up and running, all data restored on a new server thanks to our commitment to having the fastest response time in the industry. A full account of this will be on the website shortly so that you can see for yourself what our clients think about our service. It could have been disastrous, thanks to experience and foresight it wasn’t and that’s the difference between having professionally managed IT services and not being prepared.
Slack is really starting to have a presence and with the ability to help business teams communicate and share documents, why email, when you can discuss and share in real time? The use of BOTS, applications running automated tasks, will increase and with the only limitation being the skill of the programmer, they could soon be automating meetings, updating statuses and even working quietly in the background in newsgroups, government and social media. Algorithms, deep learning, cognitive computing and Quantum Computers all made the top trends this year according to Webbmedia Group 2016 Tech Trends. Smart Virtual Personal Assistants (SVPAS) hit the list for the second year running, the technology leaving the fringe and becoming mainstream; most people are now familiar with Microsoft’s Cortana which will continue to get smarter as the year progresses. Probably the biggest changes that will come in 2016 are the way in which we secure our technology, especially with the inevitable switch to storing data by way of Cloud technology. New protections will come into play on different levels and it is important to keep an eye on what is more effective especially with the new data regulations.
Socially, we interacted on even more social media platforms in 2015 and the emergence of public shaming hit the headlines once more. In a world of instant news and instant opinions, make a mistake that is publicised and you run the risk of serious consequences as mob justice takes over. Cecil the lion was the big story of 2015 and with it many people suffered not only the guy who decided to kill the magnificent animal and grin for the camera. No longer are we subject to the stylised version of events played out to us on mainstream media, we now have the benefit of every side of the story and every opinion and viewpoint. Only time will tell if this will improve our world, but it is a wakeup call to those who have had little to challenge the monopoly of their influence.
So, that was the year that was and now in with the new. We wish you success, progress, health, wealth and happiness. No time of year ever feels as motivational or inspirational as the turn of the calendar into a fresh new year. It’s exciting, full of hope and promise. Where is it going to take YOU?
“This is a fantastic time to be entering the business world, because business is going to change more in the next 10 years than it has in the last 50.” – Bill Gates
“The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?’” – Jeff Bezos, Amazon
“Champions aren’t made in the gym. Champions are made from something they have deep inside them – a desire, a dream, a vision…” – Muhammad Ali
Posted by Jill Wells 05/01/2016
For a more in depth look at trends for this year see http://www.slideshare.net/webbmedia/webbmedia-group-2016-tech-trends
Photo credits: Photograph by Greg Rakozy on https://unsplash.com/
Every good blog should have entertaining posts, there should be something within that helps, educates or entertains and with this in mind I sat down to write a general blog today and maybe take the time to write a Christmas message that would lift my reader for the five minutes they kindly spare reading my words. It’s such a busy and stressful time of year as people begin the wind-down from work, buy those last minute bargains and plan for two weeks of festivities which will inevitably lead to love and laughter. What could I usefully add to the mix?
So then I got to thinking about all the families, who, through no fault of their own, have very little money coming in; or individuals who have no family and maybe through illness, cannot leave the house – making me think of the man on the moon advert. Of course there will be all those who have no home and no place other than under the stars to sleep; this bitter cold and wet winter. I think about these things every year, but do little about it. Another thing we don’t like to think about are hospices and the incredibly wonderful work they do often with no government support – another disgrace. My heart goes out to the bereaved. George Michael said in the song Praying for Time, “Charity is a coat you wear twice a year.” So this year can we all do something a little bit more to help those struggling, hurting or suffering in silence?
As a business Nybble in 2016 will be actively involved in local community, we have lots of ideas in place as to areas we think we can help and I’m really looking forward to seeing those projects leave the planning stage and come into fruition. Keep an eye on our website blog and our two Facebook pages https://www.facebook.com/nybbleict/ and https://www.facebook.com/Nybblecouk-Ltd-1378079462509748/ for news and updates.
As individuals we can all do a little bit this Christmas, but more importantly continue that throughout the year. Believe it or not, for a family struggling to keep warm this chilly winter an extra ten pounds on the gas meter may be more welcome than a tub of Quality Street and advent calendars for the kids. Likewise, instead of buying individual presents for a household why not take that money and make a homemade hamper instead? Again, a total godsend for a family struggling with bills and feeding little mouths. Bear in mind Mum and Dad are probably doing without a lot of things in order to treat the children so pop in some little treats with that in mind. One lady I know spends every Christmas in a homeless shelter serving up Christmas dinner, enjoys it so much it is now part and parcel of her Christmas tradition. It seems giving from the heart, even if it is just your time, is rewarding and addictive.
Educate your children that not everyone is so fortunate to get what they want, think twice about posting a picture on Facebook of a huge pile of presents under the tree – yes it looks great but do consider that for some, putting one present under a tree is a major achievement. I’m not saying don’t enjoy Christmas, sit in a corner and feel guilty about your status, just spare a thought for those in a different circumstance. Maybe ask your children if they have any old toys they no longer need that are in good clean condition and donate to your local children’s hospital ward, a recent stay in hospital with my grandchild showed me how well needed they are.
“How wonderful it is that nobody need wait a single moment before starting to improve the world.”
“No one ever got poor from giving…” Anne Frank
Community spirit used to be strong in the North of England; in these days of corporate greed and selfishness, community spirit has steadily been crushed but when you see a disaster like the recent floods, it is a reassuring reminder that it still exists and people still care about others. When you see someone devastated in that way it is instinctual to offer a helping hand and seeing people travelling to help with supplies and a warm smile and hug could only have been met with relief and gratitude. That is the generosity of the human spirit, to give is far more natural than to hate and make war. The world is war weary. It’s time for a change. The beauty of it is it takes so little and you can be part of it. You may not be able to change the world but you can make a difference.
Happy Christmas from the team at Nybble, thank you for your continued support and good wishes; may 2016 be filled with blessings, happiness and success.
And please if you have a drink this season, call a cab…
Be safe and keep others safe.
We would like to thank all our valued customers for their continued support throughout 2015. Merry Christmas and a Happy New Year 🙂