Outsourced Managed IT Services
The explosion of information technology has brought immense change. Data is available like never before, storing and retrieving information easy and efficient. Software applications appear daily, managing all areas of business and customer relationships. A diverse array of devices and programming has brought with it a new wave of consultants, bombarding inboxes to offer training. Hardware is faster, more advanced and rapidly marching towards artificial intelligence. Digital security is essential as is data storage and back-up solutions for disaster recovery.
So how do you as a business keep up? Can your IT personnel cope, are they trained up to the minute, do they have links with key manufacturers and the latest legislation? Are they providing a good return on the investment you are making? This question, amongst others, has prompted many CEO’s to outsource their IT support & services in order to navigate this digital maze.
Typical concerns about outsourced IT services
Entrusting your precious, confidential business information to a third party is not a decision to be made without serious consideration. Apprehension is perfectly justified when handing data over to a third party. Data control is complex and highly regulated; handled incorrectly it can have far-reaching, harmful repercussions for your business.
You may have relied on an individual or team for a number of years to manage your technology. Unless you commit funds to training and infrastructure, you are likely to be at a disadvantage compared with competitors who outsource. At some point you are likely to come across issues beyond the capability of your in-house team. Small to medium businesses may not have the funds to invest and technology may not be a priority at the early stages of growth.
Being locked into an agreement and unhappy with the quality of service is a risk many small businesses are not prepared to take.
So outsourcing has to be a considered process and steps taken to ensure your choice is successful. Here at Nybble we sat down and decided our top 5 benefits of outsourcing your IT management. Hopefully it will give you a much clearer picture and help you to decide if outsourcing is for you.
5 Reasons to Outsource your IT Services
1.Boost Bottom Line
How, you may ask? If I’m paying you to look after my IT, then it will cost me more right?
Just imagine that you are paying an employee £30K a year or more to manage your IT services onsite. It’s difficult for him to attend regular training because he has to be on the premises. His proposals for solutions are based on individual knowledge of manufacturers and service providers. He may not be able to negotiate good financial deals or sources. If your company was victim of DDOS attack does he have the latest information on cyber security and how to handle it? If you have a small business, you may not be able to afford a specialist and so suffer downtime as staff try to fix problems they have not encountered before.
With Nybble, if we fully manage your IT services, we are available 24/7 and a phone call away. We take away the need to invest in training, essential in the constantly evolving world of IT and provide peace of mind that should disaster happen you are likely to be back up and running with minimal downtime. You are also far more likely to be totally compliant with regulations.
Another advantage is better time efficiency and higher productivity. You will have the ability to control how your systems are used and have misuse reported in an unbiased way. Nybble have solutions that can help you see from a centrally controlled dashboard all traffic on your networks and highlight issues.
With access to the latest applications, reduced support costs and higher productivity, you will have a predictable budget with which to grow your business. You will be able to invest capital funds on areas directly related to products, customers and services all the while having access to the extensive knowledge base of specialists.
2.All or nothing? Not with the right partner
You may have put considerable investment into your IT Manager’s skill set helping him to become an asset. The risk of having a highly qualified expert is that he will be in demand elsewhere too and the salary may be more attractive. Now consider that by outsourcing you are paying a set cost, agreed at the onset, for a full team of experts to look after every aspect of your IT services, getting you the best deal on hardware and using cutting edge technology to protect your assets
You may have grown your business with the same person looking after your IT requirements since inception. They may be well trained, efficient and loyal. Chances are the business is now thriving and ready for rapid expansion; this is where you can partner with an IT Solutions company merely for them to enhance what you already have. Nybble provide this layer of expertise to many clients who have their own effective in-house IT teams. We cover periods of sickness, holidays and whenever a situation arises that requires a higher level of skill or knowledge.
The focus of an in-house employee is to ensure the smooth running of systems and services. By having a third party involved you are sharing the responsibility for your infrastructure as your partner has a vested interest in keeping the business running smoothly and is guaranteed to have great relationships with leading and reliable vendors. Having a backup for trouble shooting when needed just makes sense, especially if you are only paying for what you need when you need it.
3.What you need when you need it
IT requirements fluctuate. Your particular need may not justify a full time salaried employee but you may be dependent on systems to run your business. Paying for emergency help when things go severely wrong is very expensive and that does not take into account downtime losses.
With the right service level agreement, help is available as and when needed. You also have the peace of mind knowing your systems are being monitored and many problems are being fixed without you even being aware there is an issue.
Specialist solution providers require a high level of skills and experience; they are also compliant with all the latest regulations. They have the knowledge to deal with the complexities of virtualization, data backup, cyber security and disaster recovery planning to ensure your business is efficient and protected. So instead of having the headache of recruitment, where someone could take advantage if you are not technically minded, you have an entire team of experts for less than the price of one. Leaving you free to focus on the most important aspect of your business – keeping your customers happy and bringing in new clients.
Most IT solution providers work closely with business partners. At Nybble we are accredited SAGE business partners, Lenovo business partners and Partners with many, many leading suppliers. We are approved Microsoft resellers and provide licensing to organisations such as schools. We also have strong relationships with leading forces in the cyber security world, data storage, data solutions, disaster recovery and back-up providers and supply numerous joint solutions to our varied clients. There is literally no area of IT services or solutions that we do not cover and we work alongside the best in the industry.
5.Peace of Mind
You can completely focus on core issues and forget about your technical systems. Issues will be remotely monitored and in most cases fixed before they cause any real problems. Help is a telephone call away. An engineer can be on site as fast as travel time allows. If using Nybble to look after your systems, you will be on a first name basis with the team in no time because we are experienced, down to earth and friendly. No question is a silly question; no problem is too small. We would much prefer you feel confident to ring and ask so that you enjoy using technology as much as we do.
One of our main goals is to make the use of IT accessible to all. If that means talking someone through a task a couple of times till they ‘get it’, that’s fine with us. We understand that in order for someone to feel comfortable they need to understand and we won’t blind you with technical jargon.
All you need
So there you have it, our reasons for outsourcing and helping you grow, boost your bottom line and have happy, confident end users who know, if they hit an issue, they have someone to call.
In fact, why don’t YOU call us right now? 01254 673 806
Keep an eye out for our free downloadable White Papers coming soon detailing each aspect of our IT solutions.
Posted by Jill Wells 15/07/16
Photo credit: By Geralt on Pixabay
For a wealth of fantastic images see: https://pixabay.com/
Continuing our articles on disaster recovery, data storage and managed Data Backup services, we are fully supportive of World Backup Day 2016.
Whether you are an individual or a business owner, you store far more information digitally than you realise. For some, that realisation only sinks in when that information is lost due to system failure. Out of curiosity, I googled prices for data recovery, carried out within 48 hours, for hard drive failure; what I found was verification for prevention all the way. For business owners who fail to maintain a regular back up plan, the loss of data could lead to a horrific problem and not only financially. Systems fail, hard drives fail and horror of horrors – servers stop working. You simply must not ignore Data Backup; it needs to be a task as natural as putting on your seatbelt.
At Nybble we provide full solutions for your IT requirements. We also provide Data Hosting Services. Using our data hosting exchange solution provides these key features and benefits:
We have some very large companies under our wing and we protect their data and have backup plans in place should something awful happen. All it takes is for one server to go down and a whole section of your business could be unable to function. We have one of the fastest response times in the industry, we don’t tell you it could take up to 4 hours to hear from us, we are accessible 24/7 and our clients appreciate our northern warmth and our plain speak – we don’t make promises we can’t keep. So if you want your IT services managed, made secure, backed up and robust, call us or email us and we will tailor to your requirement.
If you read statistics online and I urge you to read my post on disaster recovery about this topic: http://www.nybble.co.uk/2016/01/disaster-recovery-a-necessity-in-the-digital-age/ it’s a well quoted statistic that a business hit by floods or disaster is allegedly likely to close within 6 months; one of our clients WAS hit by floods and despite doing everything possible to protect against this issue, found his server underwater. Nybble technicians had a new server cabinet installed and 98% of data recovered within 2 hours, everything recovered essential to his business. Call us we can help you.
When was the last time you backed up your information? How would you feel if you lost that fantastic accrued library of mp3’s, that special photo of a loved one you never got around to printing, all your tax records or the software programs you have long ago lost the discs and licenses for? As a business user, do you have a backup of your client list? Is your sensitive information safe and have you got a plan in place should the worst happen, ideally involving backup copies of everything, stored away from your business location?
With reports of another nasty ransomware (malicious code that freezes everything and demands a ransom to unlock) doing the rounds and affecting some major companies worldwide, backup should not be a consideration – it should be a necessity. We will tailor a solution to what you need and what you can afford, call us now and see how we can help.
Posted by Jill Wells 30/03/2016
Further reading: Forbes business article http://www.forbes.com/sites/sungardas/2013/10/31/three-reasons-data-backup-is-different-from-disaster-recovery/#51cfb477b767
Photo credit: http://www.lifeofpix.com/ by Leeroy
With almost all information stored digitally these days, having a secure, reliable back up for data recovery not only makes practical sense but in some cases, is a legal requirement. Ideally, the backup should be located away from the original source to protect against natural disasters, fire, theft, malicious software, hacking attack or hardware failure. Never underestimate the human element, accidental or intentional, a lot of problems have been caused historically by human error or a disgruntled employee. Backing up your data to the cloud is the most common, modern way of protecting yourself. So what is the difference between online back up and online storage? Which do you need for peace of mind or do you need both? Hopefully our article will help you understand data recovery.
Online backup is designed to provide you with a full replica of your data so your business can be back up and running, with as little downtime as possible, should a disaster occur or systems become compromised. Online storage allows you to store pictures, sync and share files and achieve access to individual files from multiple devices. Although online storage has a level of security, specialised data backup providers have much more robust systems in place. So if your concern is for preserving data and valuable files in a safe and secure environment, you don’t use a facility that has been designed to be accessed, synchronised and shared. Although they have many similarities, data recovery resources are clearly very different than data storage solutions.
Nybble are specialists at finding the right product for your organisation, from our own solutions to products supplied through our partners we can find the right match whether you are a small business just starting out, a corporation with a six figure turnover or an organisation requiring a high level protection for legal and litigation reasons – we have clients already benefitting from the protection we can offer. Have an informal consultation with us and see how we can help you.
Key Features & Benefits we can offer:
There really is no need to put yourself or your business at risk, we can tailor a solution to your need. If you are not able to pay the upfront fee demanded by so many providers, talk to us – we can offer managed packages enabling you to be protected from the moment you invite us to help, spreading the cost at a rate you can afford. Nybble has helped to support new businesses and watched them blossom into leaders in their sectors, we understand the pressures and the unique needs.
As Jack Schofield said in his Guardian article, “As Schofield’s Second Law of Computing asserts, data doesn’t really exist unless you have two copies of it. Preferably more. And the only person who can be held responsible for that is you.”
Call us for an informal chat about your data backup requirements, for your business and let us help. For more information, please email Jill@nybble.co.uk with “Data backup enquiry” as your subject line.
Posted by Jill Wells 16/03/2016
Article – “Never Assume your data is safe, even if it’s online” by Jack Schofield, The Guardian http://www.theguardian.com/technology/2008/feb/14/email.yahoo
Photograph courtesy of fancycrave.com Free high resolution photos from professional photographers.
“Download” by Antoine Beauvillain https://tookapic.com/antoinebeauvillain
The Nybble blog wants to support the beautiful artwork available online that deserves to be seen. We like to credit the photographer/artist despite no accreditation being necessary. Please support them by visiting their sites.
Disaster Recovery, do you have a plan in place?
We live our lives online. We store our memories, our favourite articles and sources, our precious photographs, all on our hard drives.
If you have ever had the misfortune of a computer sighing a last breath and being totally unrepairable or a virus which wiped your hard drive then you know the frustration, panic and upset that brings. All those photographs that you will never get back, so much tucked away in files, that you have forgotten the extent of the contents. Now imagine that it’s not just some personal information that has been wiped, it is your business data and you are suddenly plunged into a nightmare. This is why disaster recovery is an essential part of your Business IT solution.
Disaster recovery goes back to the mid to late 1970’s when it was evident that some sort of plan was required. Back then mainframes could be out of action for days without any significant impact. The recovery industry however, was born and in the following two decades the growth of real time processing ensured that dependence on IT systems reached a level where continuity planning became an essential part of any business planning. By the late 90’s onwards, regulatory bodies began to legislate -understanding the chaos, especially in the economic sector, that would ensue should systems fail. Add to that the very real threat of environmental disaster, terrorist attack and cyber crime and suddenly the internet became both blessing and curse to business. Technological advances created the opportunity for off site assistance to become remote and now we have cloud technology and a new world of security needs.
Statistics are everywhere regarding disaster recovery. Whilst researching for this article I discovered that statistics are given without any concrete source to back up the data. One American article claimed that 43% of US companies experiencing disasters never re-open and 29% close within 2 years; the source of this information was said to be the Strategic Research Institute, an organisation that manages conferences for industry. Do the statistics paint a true picture? I found a very interesting different view from 2008 entitled the 80% Myth by Mel Gosling – see further reading.
The fact remains, in spite of statistics being recycled. The need in 2016 for a comprehensive protection plan for industry is beyond any question. Disaster is a server crash away and no business can afford the loss, even as far as time spent on resources to effect a recovery.
In the UK organisations are strongly urged to protect themselves by the London Chamber of commerce and Industry:
“The chronic lack of preparedness on the part of small and medium-sized firms is the greatest avoidable threat in the capital today,” said LCCI president Michael Cassidy. “Directors owe it to themselves, their employees and other firms in the supply chain which depend on them to take action now.”
“Directors should identify an alternative temporary business site which is located well away from the main building. It is imperative that the secondary location is not served exclusively by the same utility companies or communication company as the primary location.”
The simple truth of the matter is you need to prepare. If you walked into a system failure tomorrow could your business survive, could you recover your data, your financial information and your history? Do you have a secondary storage system so you could back up and start again?
Consider the following:
IT systems, no matter how robust, are susceptible to disaster from an increasing variety of sources. Some risks are exceptional such as fire, power failure, extreme weather and criminal sabotage. More common than realised are other factors such as viruses, security breaches, malware, software issues, hardware failure, data corruption and of course the most common – human error.
Data recovery is just one facet of a managed Disaster Recovery Plan, a managed service will tailor make the correct solution for your business after a detailed consultation and adapt as your business grows.
Already this year one of our clients was seriously affected by the extreme weather. Despite having a custom designed refurbished basement with a flood proof system installed, they woke up to a submerged server cabinet when the water pump system failed.
All the live company data was destroyed but thanks to having a managed Disaster Recovery Plan with ourselves we had a new server cabinet installed and 98% of data recovered within 2 hours. We take pride in having one of the fastest response times in the industry. Needless to say our client was well prepared.
For a FREE consultation to protect your business call 01254 673806 TODAY
Posted by Jill Wells 20/01/2016
Photo credit: Unsplash – free photographs from new talent
Joshua Earle – www.joshuaearlephotography.com
For more information on the quote used in this article see http://www.londonchamber.co.uk/ and http://tinyurl.com/hm6d8jx
For more information on the 80% myth see http://www.continuitycentral.com/feature0660.html
We would like to thank all our valued customers for their continued support throughout 2015. Merry Christmas and a Happy New Year 🙂