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Town Hall Hotel Case Study

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Town Hall Hotel Case Study

Industry:

Hotel

Location:

London, UK

No. Users:

60

Services:

Audiovisual, Managed IT Support

Town Hall Hotel Case Study

Located in Bethnal Green, London, Town Hall Hotel and Apartments is part of the Singapore Hotelier Peng Loh’s unlisted collection. This hotel is a heritage building with a breath of new life in it, from its Edwardian Lobby to its stylish rooms, this place is the perfect mix of modern while still maintaining its initial legacy.

 

With a user base of 450+, the hotel wanted to enhance the user experience for both guests and staff, with an efficient performance, wireless installation and rapid response support, which is why Nybble was the perfect choice for this. Having already supplied audiovisual equipment and consultations regarding VDI solutions, a friendly collaboration was already established. With a reputation for quality and
reliability, Nybble was the first choice for fully managed IT services for the hotel.

 

Our Solution

Keeping customers happy and online is a priority for both us and the hotel, which is why we offer 24/7 support. Fully managed IT means we provide remote support, if issues appear, we will know, even in the middle of the night! With one of the fastest response times in the industry, we ensure minimal downtime so you can continue posting, sharing and liking whenever and where ever in the hotel you’d like. Remote support isn’t all we offer, Onsite Support, Infrastructure Support, Data Backup and Disaster Recovery are also provided, allowing you to concentrate on growing your business.

"Keeping customers happy and online is a priority for both us and the hotel, which is why we offered 24/7 support. Fully managed I.T. means we provide a solution that manages the I.T, so the hotel doesn’t have to. If issues appear, we will know, even in the middle of the night. With one of the fastest response times in the industry, we have ensured minimal downtime for the hotel, so they can continue getting the best feedback possible from their guests. Remote support isn’t all we offer, Onsite Support, Infrastructure Support, Data Backup and Disaster Recovery, Cloud Migrations and Cyber Security are also provided, allowing them to concentrate on growing their occupancy through excellent customer experience. Our competence in the AV and conferencing has allowed us to improve the hotel and made us a true One Stop I.T. Solutions Provider. We thank the staff at London Town Hall Hotels for the opportunity to work with them"

Ram Gupta

Nybble CEO and MD

"We are delighted to have Nybble on board as our IT. and AV partner. We have seen an improvement already in customer experience and staff feedback on the reliability of systems. What makes Nybble special for us is their knowledge in all areas of I.T. and A.V. Rarely will you find an organisation with such a knowledge base in both areas which is absolutely key for us when running our hotels operation.For us life is so easy now, we make one call and Nybble attend to our needs immediately. Fast friendly, professional and competent and they actually care. What more can I say. I’d recommed them highly to anyone needing I.T. and AV support around the clock ."

Lizzy Kelk

General Manager

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