5 Reasons For Outsourced IT Support

Outsourced Managed IT Services

The explosion of information technology has brought immense change. Data is available like never before, storing and retrieving information easy and efficient. Software applications appear daily, managing all areas of business and customer relationships. A diverse array of devices and programming has brought with it a new wave of consultants, bombarding inboxes to offer training. Hardware is faster, more advanced and rapidly marching towards artificial intelligence. Digital security is essential as is data storage and back-up solutions for disaster recovery.

So how do you as a business keep up? Can your IT personnel cope, are they trained up to the minute, do they have links with key manufacturers and the latest legislation? Are they providing a good return on the investment you are making? This question, amongst others, has prompted many CEO’s to outsource their IT support & services in order to navigate this digital maze.

Typical concerns about outsourced IT services

Entrusting your precious, confidential business information to a third party is not a decision to be made without serious consideration. Apprehension is perfectly justified when handing data over to a third party. Data control is complex and highly regulated; handled incorrectly it can have far-reaching, harmful repercussions for your business.

You may have relied on an individual or team for a number of years to manage your technology. Unless you commit funds to training and infrastructure, you are likely to be at a disadvantage compared with competitors who outsource. At some point you are likely to come across issues beyond the capability of your in-house team. Small to medium businesses may not have the funds to invest and technology may not be a priority at the early stages of growth.

Being locked into an agreement and unhappy with the quality of service is a risk many small businesses are not prepared to take.

So outsourcing has to be a considered process and steps taken to ensure your choice is successful. Here at Nybble we sat down and decided our top 5 benefits of outsourcing your IT management. Hopefully it will give you a much clearer picture and help you to decide if outsourcing is for you.

5 Reasons to Outsource your IT Services

1.Boost Bottom Line

How, you may ask? If I’m paying you to look after my IT, then it will cost me more right?

Just imagine that you are paying an employee £30K a year or more to manage your IT services onsite. It’s difficult for him to attend regular training because he has to be on the premises. His proposals for solutions are based on individual knowledge of manufacturers and service providers. He may not be able to negotiate good financial deals or sources. If your company was victim of DDOS attack does he have the latest information on cyber security and how to handle it? If you have a small business, you may not be able to afford a specialist and so suffer downtime as staff try to fix problems they have not encountered before.

With Nybble, if we fully manage your IT services, we are available 24/7 and a phone call away. We take away the need to invest in training, essential in the constantly evolving world of IT and provide peace of mind that should disaster happen you are likely to be back up and running with minimal downtime. You are also far more likely to be totally compliant with regulations.

Another advantage is better time efficiency and higher productivity.  You will have the ability to control how your systems are used and have misuse reported in an unbiased way. Nybble have solutions that can help you see from a centrally controlled dashboard all traffic on your networks and highlight issues.

With access to the latest applications, reduced support costs and higher productivity,  you will have a predictable budget with which to grow your business. You will be able to invest capital funds on areas directly related to products, customers and services all the while having access to the extensive knowledge base of specialists.

2.All or nothing? Not with the right partner

You may have put considerable investment into your IT Manager’s skill set helping him to become an asset. The risk of having a highly qualified expert is that he will be in demand elsewhere too and the salary may be more attractive. Now consider that by outsourcing you are paying a set cost, agreed at the onset,  for a full team of experts to look after every aspect of your IT services, getting you the best deal on hardware and using cutting edge technology to protect your assets

You may have grown your business with the same person looking after your IT requirements since inception. They may be well trained, efficient and loyal. Chances are the business is now thriving and ready for rapid expansion; this is where you can partner with an IT Solutions company merely for them to enhance what you already have. Nybble provide this layer of expertise to many clients who have their own effective in-house IT teams. We cover periods of sickness, holidays and whenever a situation arises that requires a higher level of skill or knowledge.

The focus of an in-house employee is to ensure the smooth running of systems and services. By having a third party involved you are sharing the responsibility for your infrastructure as your partner has a vested interest in keeping the business running smoothly and is guaranteed to have great relationships with leading and reliable vendors. Having a backup for trouble shooting when needed just makes sense, especially if you are only paying for what you need when you need it.

3.What you need when you need it

IT requirements fluctuate. Your particular need may not justify a full time salaried employee but you may be dependent on systems to run your business. Paying for emergency help when things go severely wrong is very expensive and that does not take into account downtime losses.

With the right service level agreement, help is available as and when needed. You also have the peace of mind knowing your systems are being monitored and many problems are being fixed without you even being aware there is an issue.

Specialist solution providers require a high level of skills and experience; they are also compliant with all the latest regulations. They have the knowledge to deal with the complexities of virtualization, data backup, cyber security and disaster recovery planning to ensure your business is efficient and protected. So instead of having the headache of recruitment, where someone could take advantage if you are not technically minded, you have an entire team of experts for less than the price of one. Leaving you free to focus on the most important aspect of your business – keeping your customers happy and bringing in new clients.

4.Associated partners

Most IT solution providers work closely with business partners. At Nybble we are accredited SAGE business partners, Lenovo business partners and Partners with many, many leading suppliers. We are approved Microsoft resellers and provide licensing to organisations such as schools. We also have strong relationships with leading forces in the cyber security world, data storage, data solutions, disaster recovery and back-up providers and supply numerous joint solutions to our varied clients. There is literally no area of IT services or solutions that we do not cover and we work alongside the best in the industry.

5.Peace of Mind

You can completely focus on core issues and forget about your technical systems. Issues will be remotely monitored and in most cases fixed before they cause any real problems. Help is a telephone call away. An engineer can be on site as fast as travel time allows. If using Nybble to look after your systems, you will be on a first name basis with the team in no time because we are experienced, down to earth and friendly. No question is a silly question; no problem is too small. We would much prefer you feel confident to ring and ask so that you enjoy using technology as much as we do.

One of our main goals is to make the use of IT accessible to all. If that means talking someone through a task a couple of times till they ‘get it’, that’s fine with us. We understand that in order for someone to feel comfortable they need to understand and we won’t blind you with technical jargon.

 

All you need

So there you have it, our reasons for outsourcing and helping you grow, boost your bottom line and have happy, confident end users who know, if they hit an issue, they have someone to call.

In fact, why don’t YOU call us right now? 01254 673 806

Keep an eye out for our free downloadable White Papers coming soon detailing each aspect of  our IT solutions.

Posted by Jill Wells 15/07/16

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