Terms of Usage

Delivery

We currently only ship to mainland UK addresses.

We endeavour to deliver the goods to you within the time estimated for delivery.  Our estimated delivery dates and times are between 3 -5 working days.  Should an item be temporarily out of stock you will be notified by email of the approximate despatch date.

Our delivery charges vary according to the weight of the goods purchased. We will endeavour to despatch multiple purchases in one shipment in order to keep delivery costs down.

£5.00 per 10kg up to 50kg.

50kg or above add £25.00 per 50kg.

The exact delivery charge will always be advised on the checkout screen.

Although we endeavour to process, dispatch and delivery orders promptly, no absolute guarantee is given of any dispatch/delivery timescales. 

Delivery times will usually be between 3 - 5 working days.  "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we or our warehouse is closed. Deliveries may be made any time between 8am and 6pm. Our standard delivery service cover most parts of mainland UK. It is essential that someone will be at the delivery address to receive and sign for the goods. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect or you request a re-routing from the original destination (via us or directly to the courier), you will be charged for the re-routing costs at our standard carriage rates.

We will notify you by email once goods have been despatched. The despatch note will tell you the shipping method and reference details on how you can track the delivery with the appropriate carrier.

You are strongly advised to inspect goods upon receipt and before signing delivery documentation. If goods are damaged or incomplete on delivery you should not accept and sign for the delivery.

How to buy

We have tried to make purchasing from nybble.co.uk as straight forward as possible.

1. Select the product you are looking for by clicking in the designated category.
2. The next screen that appears contains various models of the product you may wish to purchase. These can appear on one or more than one page.
3. Each model has a product description underneath. This will help you decipher whether the product is suited to your needs.
4. There is an image of each product available and by clicking on the image, a larger image can be viewed.
5. If you decide to purchase one or more of these products, click on the "add to basket" button. This will take to you your shopping basket page. If you would like to buy, click the checkout button. However, if you have not completed your purchasing you can return to the main menu or the previous page by clicking the relevant button.
6. On proceeding to the checkout page a description of your purchased product/s will appear. You will then need to fill in your personal details followed by your credit/debit card details.
7. On completion of this procedure, you will shortly receive an e-mail confirmation of your order. You also have the option of being able to print out a copy of your purchase for your reference.

We hope that your visit to Nybble.co.uk is an uncomplicated and enjoyable experience. However, if you have any suggestions about our service please contact us on infonybble.co.uk.

Purchasing from us

To purchase from us you must be over 18.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact our Customer Service immediately on 01254 673806.

All prices and offers are subject to change and availability. Errors and omissions excepted. VAT will be charged on all prices (including carriage) at a rate of 17.5%.

Counter Collections

If you choose to collect purchases personally, you can collect from our showroom in Blackburn between the hours of 10am and 6pm – Monday to Saturday. If you have paid on-line, a valid confirmation of order and payment must be produced before the order is released.

Orders paid for by credit/debit card must be collected by the cardholder. You must produce the card you used to pay as and a signature verification will be required.

If you have opted to pay on collection, you can pay by cash, cheque (subject to limitations) or card at the showroom.

Paying for your order

Card Payments - you can use all major credit and debit cards including Mastercard, Visa, Switch and Delta. We have a 2% surcharge for credit cards.

Card transactions are made on a secure server and is completely safe.

Business Account – If you have a trading account with us we will send you an invoice which will be due for payment within 30 days of invoice date.

Cheques - Payment can be made by personal cheques (upto guarantee limit) or bankers cheque if you are collecting goods personally.

Cash – we also accept cash!

Security

All card transactions are processed via a Thawte SSL (secure socket layer) system with 128bit encryption through HSBC’s secure online clearing system.

For further information regarding security on this site please contact Arun Gupta Controller at accountsnybble.co.uk.

Technical Support

If you have a support contract with us then you may call your support line number.

In other cases please use the technical support number or contact the manufacturer directly. The telephone numbers are as follows:

NIS technical support 0906 642 4300 (calls charged at 75p/min)

• HP General product support: 020 7512 5202
• HP Palm Top / Jornada support: 0870 608 3003
• EPSON General product support: 0870 44 3 77 66
• CANON Technical Support: 08705 143 723
• IOMEGA UK: 0207 365 9527
• 3COM product support: 0870 241 3901
• COMPAQ Pc's and Notebooks support: 0990 561 643
• COMPAQ Presario support: 0870 2411 545
• COMPAQ ipaq support: 0870 559 2000
• IBM thinkpad support: 0990 500900
• SONY monitors support: 0990 168 648
• SONY viao notebook support: 0870 240 2408
• CREATIVELABS technical support: +353 1 4333200 international call charges may apply
• HANDSPRING technical support: 0207 2940157
• IOMEGA technical support 0207 365 9527
• Logitech tech support 0207 309 0127
• Microsoft Support 08457 002 000
• Netgear Technical 0870 112 1206
• Lexmark Support 01628 481 500
• Toshiba Information Systems UK Limited - 01932 841600

Please have your invoice number, product part code and serial numbers to hand when calling.

Returns Procedure

After 28 Days - Products that are found to be faulty after 28 days following delivery shall be repaired under warranty by the Manufacturer.  Please call the relevant number below to report the problem and arrange repair. You will be asked to provide your product part code and serial number.

• HP General product support: 020 7512 5202
• Brother UK – 0870 830 4000
• Fujitsu – 08705 359752
• Samsung - 020 8232 3200
• GNR – 0870 1294 888
• Maxtor - http://www.maxtor.com/en/support/service/index.htm
• Seagate - http://www.seagate.com/support/service
• HP Palm Top / Jornada support: 0870 608 3003
• EPSON General product support: 0870 44 3 77 66
• CANON Technical Support: 08705 143 723
• IOMEGA UK: 0207 365 9527
• 3COM product support: 0870 241 3901
• COMPAQ Pc's and Notebooks support: 0990 561 643
• COMPAQ Presario support: 0870 2411 545
• COMPAQ ipaq support: 0870 559 2000
• IBM thinkpad support: 0990 500900
• SONY monitors support: 0990 168 648
• SONY viao notebook support: 0870 240 2408
• CREATIVELABS technical support: +353 1 4333200 international call charges may apply
• HANDSPRING technical support: 0207 2940157
• IOMEGA technical support 0207 365 9527
• Logitech tech support 0207 309 0127
• Microsoft Support 08457 002 000
• Netgear Technical 0870 112 1206
• Lexmark Support 01628 481 500
• Toshiba Information Systems UK Limited - 01932 841600
• Nybble Customer Call Centre - 01254 696486

Within 28 Days – Faulty Items

Products that are found to be faulty within 28 days of delivery can be returned for replacement by following the returns procedure outlined below. All goods are tested on receipt to verify the fault, before a refund or replacement is made. All goods which prove to be non-defective, will incur a restocking fee of 25%. (Please also see our general conditions of return below).

Within 7 Days – Unwanted goods

You may cancel your order by email within 7 working days of ordering the goods.  The goods must be unopened and in the original packaging, with all the seals intact. All goods are inspected on arrival and refunds will not be issued if the goods are not in this condition. They must be in a re-saleable condition and must be returned to us at your expense. We will refund the total amount paid for the goods, less any delivery and collection charges, within 30 days of receiving the returned goods.

If you wish to return unwanted goods you must obtain a returns number (RMA) by completing the on-line return's procedure below (Please also see  our general conditions of return below).

Returns Procedure

Complete the on-line return's form - You will be issued with a “Return of Merchandise Authorisation Number” (RMA) by email. The RMA number is valid for 10 days from issue. Please note that packages arriving to us without a valid RMA number will be rejected or returned.  http://www.nybble.co.uk/rma

Packaging - On returning the goods, please ensure that you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered. Please ensure that the RMA number is clearly visible on the outside of the packaging.

Shipping - Depending on the nature of the product purchased, we will either arrange a courier collection of the product, or request that you return the product to us directly. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes. If we ask you to return it to us directly, please send it to the address below.

 nybble.co.uk, 86 Darwen Street, Blackburn, Lancashire, BB2 2AJ.

All unwanted goods must be returned at your own expense using a reliable courier firm. You can reach Parcel Force on free phone 0800 884 422, or use any other reputable firm of your choice. If you would like us to collect the goods from you a charge will be made depending on the size of the product (minimum £15).

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods.

RMA Tracking

We endeavour to process returns within a 28 day period.

You may track your returns on line by clicking the following link.  http://www.nybble.co.uk/rma

If you are dissatisfied with our returns procedure then please contact us on returns@nybble.co.uk, clearly quoting your returns number.

General Conditions of Return

Warranties on 2^nd user items may vary according to the product description.  

Some manufacturers insist on speaking to the end user to confirm the details of a fault before authorising a faulty product return. This is to reduce the number of unnecessary returns where the product may have been incorrectly installed. If this is the case you must co-operate with technical support staff and keep details of any log numbers issued.

All products that are returned to us must be in their original condition. This means that all the items you received in the original shipment including, cables, manuals, disks and any free software items must be returned. Any other items relating to the product must be included. Do not write on or otherwise mark the product box.

Business Terms & Conditions of sale

Please find below a list of our terms and conditions of sale. Please read them carefully. The terms and conditions you enter into with us do not affect your statutory rights. nybble.co.uk is a trading name of Nybble Information Systems a company registered in England and Wales. Our registered office is 86 Darwen Street Blackburn Lancashire BB2 2AJ.

Orders and deliveries

1. Orders are only accepted via the internet.
2. Prices are checked regularly, however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.
3. Dates and times of delivery are estimates only. nybble.co.uk strive to ensure that all goods are delivered on time, however we do not accept liability for goods delivered on an unspecified day. We may also deliver the goods in several consignments but will not charge any extra delivery for this.
4. We do not accept liability for shortage of goods delivered, or damage to deliveries unless we are notified in writing within seven days of the goods being delivered.

Payment

1. Payment can be made by credit/debit card
2. Payment for goods must be received before the goods are despatched.

Warranties and returns

Nybble.co.uk strive to provide our customers with exceptional quality goods. On rare occasions however, these goods may turn out to be faulty or defective.

All goods delivered to a UK address carry a manufacturer's warranty as stated. 2^nd user items carry a standard warranty of 28 days unless stated otherwise. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. We will refer you directly to the product manufacturer in such cases. We will provide you with the contact information for the relevant manufacturer. The warranty does not apply if the goods have been altered or damaged in any way by the customer or it's employees or agents, or goods not used in accordance with the manufacturer's instructions.

Claims for damage, non-functionality and mis-shipping must be made within seven days of receipt. After this date, replacements will not be offered.

For terms and conditions relating to faulty products please read the section Information on Faulty Products.

Subject to the right of consumers to return goods for refund under The Consumer Protection Regulations 2000, nybble.co.uk do not sell products on a trial basis. Customers are strongly advised to adhere to the product specifications before placing an order.

For terms and conditions relating to unwanted products please read the section Information on Returning Unwanted Products.

Product specifications

Nybble.co.uk make every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice.

Nybble.co.uk liability

Nybble.co.uk will not be liable for any consequential or indirect damage or loss, however caused. This includes loss of profits, loss of goodwill, damage to trading relationships and financial loss. Nybble.co.uk liability in respect of all other losses shall be limited to the invoiced value of the relevant order.

Errors and Omissions

Nybble.co.uk makes every effort to ensure that all prices and descriptions quoted on it's web site are precise and accurate. On the occasion when a mistake has occurred, Nybble.co.uk will notify you of the mistake and offer you a full refund. Nybble.co.uk's liability in that event will be limited to the return of any money the customer has paid relating to that order.

Applicable Law

All contracts between Nybble.co.uk and the Customer shall be governed by and interpreted in accordance with English Law and the Customer submits to the exclusive jurisdiction of any competent Court in England. Nybble.co.uk reserve the right to change or amend these terms and conditions at any time without prior notice.

Privacy statement

We are committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us. The type of information we will collect about you is that which is given at the time of ordering. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please email us.

Customer Services

Customer services are available Monday to Friday 10am - 6pm GMT.

Calls are charged at the normal national rate.

Customer services telephone: 0870 757 4400 / 4500

E-mail: supportnybble.co.uk

Complaints

Please send all complaints to the address below.

Customer Services Manager

nybble.co.uk
86 Darwen Street
Blackburn
Lancashire BB2 2AJ
or
E-mail: supportnybble.co.uk

We endeavour to respond to all complaints within 5 working days.